Anthem reaches ‘turning point’ with exchange customers

By Christine Stuart

Anthem customers who enrolled through Connecticut health insurance exchange between Oct. 1 and Dec. 23 are still having trouble confirming that the company received their first monthly premium payment. Others, are struggling to get an ID card, but things are getting better, according to insurance regulators.

Earlier this week, Anthem extended its payment deadline a second time to Jan. 31. It also set up a Connecticut-specific customer service email Wednesday for questions related to application and payment status, prescription benefits, and provider participation. No member ID number is needed in order to send an email.

Deputy Insurance Commissioner Anne Melissa Dowling said she thinks the company reached a “turning point” because the call times they’re experiencing are beginning to go down.

Read the full story at CT News Junkie.



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