HARTFORD, Conn. – Dry erase boards will begin to replace paper at the Access Health CT call center to reduce the chance an employee will leave the office with customers’ personal information.
Eilene Baylinson of Maximus Health Services, the company which manages the call center on behalf of Access Health CT, said last week’s incident prompted them to speed up the process of moving toward a paperless office.
“We are moving toward a completely paperless policy,” Baylinson said Monday at a press conference.
Hartford Police detectives are investigating the incident in which an employee of the Access Health CT call center left a backpack containing the names, birth dates, and Social Security numbers of hundreds of Access Health CT customers near some chairs outside New York Deli & More on Trumbull Street last week.
It’s unclear if the backpack was left overnight, but a deli employee said they did not bring the backpack inside the store when they brought the table and chairs in from outside last Thursday. Alex Elad, an employee at the deli, said Monday that a white man around the age of 55 inquired about the backpack and said he would help get it back to its owner.
Somehow the backpack made it to the office of Rep. Jay Case, R-Winsted. A Republican staff member called Access Health CT and Peter Van Loon, the chief operating officer, walked over to the Legislative Office Building Friday to retrieve it.
See the complete story at CT News Junkie.