Frontier customers vent, company executives promise better service

NEW BRITAIN, Conn. – Frontier Communications customers got the chance to voice their complaints directly to company officials Monday during a meeting of the state Public Utilities Regulatory Authority.

PURA held a technical meeting at its New Britain headquarters, at the request of state Attorney General George Jepsen and Consumer Counsel Elin Katz, to address the conversion from AT&T to Frontier.

Half a dozen Frontier customers addressed PURA commissioners and the five senior Frontier officials. Most complained of lingering service problems.

Some appreciated the company’s effort to fix problems.

See the complete story at CT News Junkie.



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