Updated,10:52 a.m.: Response from the First Taxing District.
NORWALK, Conn. — Multiple Norwalkers are complaining about brown water in the Spring Hill Area. They say the First Taxing District has “no real answers” about the problem.
“The District began experiencing intermittent calls from customers regarding dirty water in the Spring Hill neighborhood a few weeks ago. In these cases the discoloration cleared after the customer was advised to let the water run,” First Taxing District Water Department Manager of Administration Eleanor Militana said in a Wednesday email.
NoN received these photos from a Grandview Avenue resident. She took one of the photos and the other two came from neighbors, she said. “So many have lived with this on and off for WEEKS,” she wrote.
Mayor’s Water Quality Committee Chairman Joe Schnierlein also contacted NoN with a complaint about the water.
“My wife turned the faucet on Wednesday, and muddy water came out,” he wrote Friday. “We called it in and the guy that showed up didn’t know why it was muddy and told us to let the water run, and It did clear up after letting the water run quite a bit. And again we had some tonight, but not nearly as bad.”
“The District maintains a leak detection program to continually search for leaks in the system as a pressure change from a leak can cause this type of discoloration in the water.
“Last week, calls intensified from the Spring Hill area, mostly in the area of Nolan Street and Court, Tracey Street, June Avenue and Beverly Place. Our leak detection staff spent Wednesday, Thursday and Friday looking in the area for leaks but did not find anything.
“Additionally, we checked the operations of the Spring Hill Pump Station and Well Field to make sure everything was running properly – nothing unusual had happened. We brought staff in late Friday night, November 20th and flushed the Spring Hill area. All of the hydrants were flushed until they ran clear.
“Some customers reported discolored water on Saturday as a result of the flushing, but since Saturday we have received no further calls regarding dirty water. The flushing appears to have resolved the issue.
“We will continue to watch the area closely and if additional flushing is needed we will respond and provide notice via the District website (www.firstdistrictwater.org). We would ask that customers please notify the District directly at (203) 847-7387 if they experience dirty water so we can provide assistance quickly.”
Norwalk is in a water emergency. South Norwalk Electric and Water (SNEW) recently attributed water problems to the drought.