HARTFORD, Conn. – Customers who previously had AT&T Inc. land line, Internet, and video services were switched over to Stamford-based Frontier Communications over this past weekend and, for many, it’s been a bumpy transition.
Hundreds of customers have flocked to Frontier’s social media accounts, particularly the company’s Facebook page, in recent days to complain of service interruptions and problems. Many complaints have been about slow Internet speed, trouble accessing On Demand and DVR video services, and poor picture quality on high-definition channels.
Frontier recently acquired AT&T’s land line, broadband Internet, and video service operations in a $2 billion deal. The acquisition was first announced in December 2013, closed on Friday of last week, and Frontier began converting AT&T customers soon after on Saturday.