Airplanes have Wifi. Even Connecticut’s CTfastrak commuter bus system from New Britain to Hartford gives its passengers free Wifi. Commuter railroads across the U.S. offer Wifi, including Boston’s MBTA.
Wifi is everywhere… but not on Metro-North. So the Connecticut legislature has just budgeted $23 million to install 5G technology on the railroad’s M8 cars. Are they too late? Is it even needed?
Offering Wifi on a moving vehicle usually involves cellular technology, not satellites (like in planes). In 2010 Amtrak first offered Wifi on its Acela trains between Washington and Boston and they immediately had bandwidth issues. So many passengers were using their cell phones and tablets that speeds dropped to 0.6 mb per second and the complaints came pouring in.
That’s part of the reason that Metro-North has always been reluctant to offer Wifi: if an Acela train carrying 300 passengers can’t handle the online load, how could a ten-car train carrying a thousand commuters? The railroad has enough complaints as it is just trying to run the trains, right?
Metro-North’s experience with on-board communications has left them feeling burned. Veteran commuters will remember many years ago when the railroad installed cellular pay-phones on the trains. Great idea, until a year later when cellphone costs came down and everyone had their own cell phone in their purse or pocket. Those pay cell phone booths went unused and were eventually removed.
Back in 2006 then-President of MNRR Peter Cannito said Wifi would be built into the new M8 cars, both for passengers and to allow the railcars to “talk” to HQ by beaming-in diagnostic reports. The railroad issued an RFP for ideas and got a number of responses, including from Cablevision, with whom they negotiated for many months. They even initiated on-train testing of Wifi gear on one railcar. Today if you check your phone’s settings, you’ll often see a mysterious Wifi network signal following your route… but one you’ll never be able to access.
Back then Metro-North insisted any Wifi would have to cost the railroad nothing: that all the expense and tech risk would be borne by Cablevision or its customers. And that’s where the negotiations deadlocked.
In 2019 Gov. Ned Lamont promised improved trackside cell coverage “within a year” in a deal with AT&T. But their coverage maps, as well as those for Verizon and T-Mobile, still show some gaps, especially in their long promised, super-fast 5G service.
The railroad still sees Wifi as just a convenience, not a necessity. Smart phones and cell-card configured laptops can access the internet just fine, they say, using cellular technology. If there’s a cell signal along your route, you can get online without getting caught in Metro-North’s puny Wifi. Forty-three percent of Americans have unlimited data plans, so who needs Wifi? But commuters still complain about dead-spots, a problem Wifi won’t fix.
Still, it is an election year and the state’s coffers are flush with cash, so why not throw $23 million into a soon-to-be-obsolete technology? So watch for a signal, maybe even 5G, coming to your cellphone on a future commute… subsidized by Connecticut taxpayers.
Jim Cameron is founder of the Commuter Action Group and advocates for Connecticut rail riders. He writes a weekly column called “Talking Transportation” for CT Mirror and other publications in the state. Read past Talking Transportation columns here. Contact Jim at [email protected]